Questions and answers
What agents and brokers ask us
The same answers our support chat gives. Not finding yours? Ask in the chat, email support@adrez.ai, or book a demo.
About Adrez
What is Adrez?
Adrez makes short videos for real estate agents and posts them for you. The videos are written from your own market's numbers, narrated, and branded with your name, photo and brokerage. Nobody films or edits anything. You can see sample videos at adrez.ai/samples.
Who is it for?
Licensed real estate agents and brokers, and people authorized to act for a real estate business. You need to be at least 18.
How does it work?
1. Sign up and choose a plan. Every plan starts with a 14-day free trial. 2. Set up your brand: your name, headshot (a brokerage's own brand uses its logo instead), logo, colors, brokerage name, home market and up to five specialties, three on Solo and Pro (first-time buyers, luxury, investors, waterfront and more). 3. Connect your social accounts. You sign in to each platform directly; Adrez never sees your passwords. 4. Videos arrive in your dashboard for review. You approve or reject each one. 5. Approved videos post on schedule, and you track views, likes and comments in the dashboard.
When does service start?
Service started November 1, 2026. Once your brand has your headshot (or your logo, for a brokerage brand) and at least one connected account, your videos start arriving for review on the daily schedule. Your 14-day free trial starts when you sign up.
What kinds of videos do I get?
Market updates with your area's numbers, buyer and seller tips, neighborhood videos, and listing videos for homes you list. You can also record yourself with the built-in teleprompter.
Where do the market numbers come from?
From public housing data, such as Zillow Research. Every video shows the source and the month of the data on screen. Local news videos name the news source and its date on screen.
Does Adrez use my MLS?
No. Adrez does not pull from your MLS. Listing details and photos come from you.
Plans and billing
What do the plans cost?
Solo: $99 a month or $990 a year, 3 videos a week (Monday, Wednesday and Friday), TikTok, Instagram and Facebook, no neighborhood claim or home market seat. Pro: $299 a month or $2,990 a year, 5 videos a week (Monday to Friday), TikTok, Instagram and Facebook, 1 neighborhood claim, 1 home market seat. Team: $499 a month or $4,990 a year, one video a day, all four platforms with YouTube Shorts (opening soon), 3 neighborhood claims, 1 home market seat. Agency: $999 a month or $9,990 a year, one video a day per seat, all four platforms, 3 claims per agent seat, 3 home market seats. Enterprise: $149 per agent a month, one video a day per brand with no monthly cap, all four platforms, 3 claims per agent seat. Prices are in US dollars. Annual billing is ten months' price, charged once a year.
What does Agency include?
A brokerage account plus four agent accounts. Each extra agent is $149 a month, the same as an Enterprise agent. The brokerage account posts market-wide brand content, has a recruiting page for agents who want to join, and holds no neighborhood claims.
What is Enterprise?
Per-agent pricing for brokerages with ten or more agents: $149 per agent a month, with a ten-agent minimum. For ten or more agents it costs less than Agency. Book a call to set it up: https://calendly.com/adrezllc/new-meeting
Is there a free trial?
Yes. Every plan includes a 14-day free trial. You add a card at checkout and are not charged until the trial ends at 11:59 PM Eastern on the 14th day. Each account gets one trial.
Do I need a credit card for the trial?
Yes. A card is required at checkout.
Can I cancel anytime?
Yes. There are no setup fees and no long-term contracts. Cancel from your dashboard: open account details and click Manage Billing. Cancellation takes effect at the end of the current billing period.
Do you give refunds?
No refunds are given for partial billing periods, and there is no money-back guarantee. Cancel before your trial ends and you are not charged.
How do I pay, and where are my invoices?
By card, through Stripe. Your invoices, card on file and plan changes are behind the Manage Billing button in your dashboard's account details.
Can my price go up?
We give 30 days' written notice before a price change, and current subscribers keep their rate for at least one more billing cycle.
What is a founding claim?
The first 25 neighborhood claims in each metro are founding claims. A founding claim keeps your plan at the standard price on the day you claimed it, for as long as your subscription stays active without a lapse.
Is there a discount?
Annual billing is ten months' price for twelve, so two months are free. There is no public discount code. If you were invited to the launch rate, your invitation link shows it.
Markets and neighborhoods
Where is Adrez available?
In Florida today: more than 650 towns and districts and more than 12,000 named neighborhoods. Search yours at adrez.ai/exclusivity.
What is a market?
A city or town, or a named part of a large city. Each market has a fixed number of agent seats, set by how many homes sell there in a year. A busy market has a few seats; a small town has one.
What does a seat do?
A seat builds your videos on that market's numbers. Pro, Team and Agency include a seat in your home market. Seats are limited but not exclusive: other agents can hold the other seats in the same market.
What is a neighborhood claim?
One agent per neighborhood. While you hold a claim, nobody else on Adrez gets videos about that neighborhood. Pro includes one claim, Team three, and each Agency or Enterprise agent seat three. Solo and the brokerage account itself include none.
Can I see who holds a neighborhood?
No. We show what is open and what is claimed, never who holds it.
What if my market is full?
Join the waitlist. When a seat opens, the first agent in line gets it held for two days and is emailed. After that it goes to the next agent.
Can I add seats in other markets?
Yes, from your brand page under More markets. The price is shown next to each seat, and nothing is charged unless you take it.
What happens to my seat and claims if I cancel?
They stay yours for 30 days after your subscription ends, then they are released for other agents.
My neighborhood is not listed. What do I do?
Request it on adrez.ai/exclusivity or from your brand page. If public sales records confirm it, it is added right away; otherwise we review it.
A neighborhood name is wrong. How do I report it?
Use "Something wrong with a name? Report it" on adrez.ai/exclusivity or on your brand page. We email you when it is fixed.
Videos
Does anything post without my approval?
No. Every video lands in your dashboard for review first. You approve it or reject it, and nothing posts until you approve it. You are responsible for what you approve.
Can I choose the topics?
Pick up to five specialties for your brand (three on Solo and Pro), such as first-time buyers, luxury, investors or waterfront. Every script is written for your market and leans toward them. You can also record your own video on any topic.
Will my face be on the videos?
Yes. Every video shows your headshot, name and brokerage. Upload your headshot in your dashboard; your videos start once it is added. A brokerage's own brand shows its logo in place of a headshot, so it needs its logo instead. Videos you record yourself are your own face on camera.
What is on screen?
Your name, headshot, logo, brand colors and brokerage name, with your market's numbers, captions and the data source. Your brokerage name stays on screen for the whole video.
Does Adrez put its name on my videos?
On Solo and Pro, each video carries a small "adrez.ai" credit next to the "Created with AI" label. Team, Agency and Enterprise videos carry no Adrez credit.
Whose voice is it?
An AI narrator. You choose the voice in your brand settings.
Can videos be in Spanish?
Not yet. Videos are made in English today. Spanish voices can be previewed but not selected until scripts and captions are written in Spanish too.
Can I record myself?
Yes, on every plan. Use the built-in teleprompter in your dashboard. Videos you record carry no AI label. If anyone else can be identified in your video, you confirm they agreed to it being published.
Do I need to film or edit anything?
No. Scripts, narration, graphics, captions and formatting for each platform are done for you.
Who owns the videos?
You do. Videos, scripts and captions made for you belong to you, and your brand materials stay yours.
How do I see what is coming and what has posted?
Your dashboard shows videos waiting for review, scheduled videos, and posted videos with their views, likes and comments.
Platforms and posting
Which platforms does Adrez post to?
TikTok, Instagram and Facebook on every plan. YouTube Shorts is included on Team, Agency and Enterprise, and it opens for customer accounts soon.
When does YouTube start?
YouTube Shorts opens for customer accounts soon. Until then, your videos post to TikTok, Instagram and Facebook, and your dashboard shows "YouTube: opens soon" in place of the Connect YouTube button. Your plan price does not change. We will email you when YouTube opens.
How do I connect my accounts?
From your dashboard, click Connect for each platform and sign in on that platform's own page. Adrez never sees or stores your passwords. You can disconnect any account at any time.
Can I post to a Facebook business page?
Yes. When you connect Facebook, choose the Page you want videos posted to. You can switch Pages later from your dashboard.
How often do videos post?
Solo three days a week (Monday, Wednesday and Friday), Pro five days a week (Monday to Friday), Team and Agency one a day per brand or seat. Enterprise is one a day per brand with no monthly cap.
Can I choose when my videos post?
On Team, Agency and Enterprise, yes: pick the hour your daily video posts, from 6 AM to 9 PM Eastern, under Posting time in your brand settings. Solo and Pro post in the morning on their posting days, at 8 AM Eastern (7 AM in winter).
Do you write captions and hashtags?
Yes. Each video gets a caption and hashtags formatted for each platform.
Are the videos labeled as AI?
Yes, as the platforms require. We use each platform's own AI label where one exists, and a written note in the caption where it does not. Videos you record yourself carry no AI label.
Brokerages and teams
How does a brokerage add agents?
On Agency or Enterprise, invite agents from the Team page in your dashboard. Each agent gets their own login, brand and videos. Agency includes four agents; Enterprise covers the number of agents on your plan.
Do my agents pay Adrez?
No. The brokerage's plan covers its agents, and billing is managed by the brokerage.
Can agents see the brokerage's billing?
No. Invoices and the card on file are visible to the brokerage account only.
Can a brokerage see how its agents are doing?
Yes. On Agency and Enterprise, the Team page shows the last 30 days for the brokerage's own brands and for each agent: videos posted, views, likes, comments and leads.
What is priority support?
Team, Agency and Enterprise customers get priority support: their questions to support@adrez.ai are answered first.
What is the recruiting page?
On Agency and Enterprise, your brokerage gets its own join page. Agents who apply answer four questions: license, years in the business, deals closed in the last 12 months, and current brokerage. They show up in your dashboard marked "Wants to join." Copy the link from your Leads page.
Who can see my applicants?
Only your brokerage account can see them in Adrez. They are never shared with other customers.
Can the brokerage account post its own videos?
Yes. The brokerage account posts market-wide brand content and has a recruiting page for agents who want to join. It holds no neighborhood claims; claims belong to the agent seats.
How do I set up Enterprise?
Book a call at https://calendly.com/adrezllc/new-meeting. We send a secure checkout link for your number of agents.
Listings and leads
Can Adrez make a video for my listing?
Yes. Add the listing with its photos from the Listings page and confirm the listing is yours and you have the right to use the photos. The video comes from those photos and details, and it goes to review like every other video.
Does my listing get its own page?
Yes. A confirmed active, pending or sold listing gets a property page with its photos, details and a contact form. Listing videos end with a short link to it.
Can I use a QR code on flyers or a screen at an open house?
Yes. Each listing has QR codes for printed pieces, and you can make an open-house screen version of the video with a QR code on it. The screen version is for download only and is never posted.
What is the seller report?
One link per listing that you send to your seller. It shows property page visits, visitors, QR scans by piece and buyer messages, plus how the listing's videos performed. The page stays up to date on its own.
Can I run one of my videos as an ad?
Yes, on Team, Agency and Enterprise. Boost turns a video already posted to your Facebook Page into a Facebook and Instagram ad on your own Meta ad account. You pick a daily budget from $5 to $1,000, 1 to 30 days, and an area of 15 to 50 miles around a city or address. Meta bills your ad account directly and Adrez adds no markup. Real estate ads follow Meta's housing rules, so there is no age, gender or zip code targeting. The ad text must name your brokerage. Reach, clicks and spend show in your dashboard and on the listing's seller report.
Do I get leads?
Yes. Your brand has a lead page, and messages from your property pages come to you. Each lead is emailed to your account.
Are my leads scored?
Yes. Each buyer and seller lead gets a score from 0 to 100 and a Hot, Warm or Cool label, based on how you can reach them, what they asked for, whether they named a home or a timeline, and how recent the lead is. The Leads page lists the highest scores first.
Does Adrez connect to my CRM?
Yes: Follow Up Boss, kvCORE and CINC. Add your CRM's API key under Connect, CRM in your dashboard, and new leads are sent to it.
Can Instagram or Facebook messages become leads?
Yes, through ManyChat. Set a keyword in your ManyChat account and point it at your Adrez lead link; the lead lands in your dashboard and your CRM.
Compliance and privacy
Who is responsible for advertising rules?
You are. Every video names your brokerage on screen for its whole length, but you review each video before it posts and are responsible for the real estate advertising rules that apply to you, including fair housing.
Do you sell my data?
No. We do not sell or share data from your connected platforms, and Google user data is never sold or shared.
How are my social accounts protected?
You sign in on each platform's own page, so we never see your passwords. Access tokens are stored encrypted, and they are revoked and deleted as soon as you disconnect or close your account.
What happens to my data if I cancel?
Account data and videos are deleted from our servers within 30 days of cancellation. Videos already posted stay on your social accounts, under your control. Anonymized, aggregated statistics may be kept.
How do I delete my account?
From your dashboard: Delete account, then type DELETE to confirm. This disconnects every platform, deletes your brands, videos and data, and removes your login. It cannot be undone.
Can I get a copy of my data?
Yes. Email us and we will send it. See the Privacy Policy at adrez.ai/privacy for your rights.
Where are the Terms and Privacy Policy?
adrez.ai/terms and adrez.ai/privacy.
How do I contact Adrez?
Email support@adrez.ai, or use "Ask our team" here and we will reply by email.