Privacy Policy

1. Introduction

Adrez LLC, operating as Adrez.ai ("we," "us," or "our"), operates the Adrez.ai platform, an AI-powered video content creation and distribution service for real estate professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Company Address: 777 Brickell Ave, Suite 500, Miami, FL 33131

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, business name, real estate license information, and billing details.

2.2 Social Media Tokens and Credentials

To distribute content on your behalf, we collect and securely store OAuth tokens and API credentials for your connected social media accounts, including TikTok, Instagram, Facebook, and YouTube.

2.3 Video Content and Brand Assets

We collect brand information you provide (logos, colors, voice preferences), avatar recordings or selections, and the AI-generated video content produced through our platform.

2.4 Analytics and Performance Data

We collect engagement metrics from your social media posts, including views, likes, shares, comments, and follower growth data across connected platforms.

2.5 Usage Data

We automatically collect information about how you interact with our platform, including IP addresses, browser type, device information, pages visited, and actions taken within the application.

3. How We Use Your Information

• Content Creation: To generate AI-powered avatar videos, scripts, and captions tailored to your brand and real estate niche.
• Content Distribution: To post and schedule content across your connected social media platforms (TikTok, Instagram, Facebook, YouTube).
• Analytics: To track content performance and provide insights through our analytics dashboard.
• Account Management: To manage your subscription, process payments, and provide customer support.
• Service Improvement: To improve our AI models, content quality, and platform features.

4. Third-Party Services

We use the following third-party services to operate our platform. Each service has its own privacy policy governing their use of data:

• HeyGen: AI avatar video generation and rendering.
• TikTok (Content Posting API): Video distribution to TikTok accounts.
• Meta (Instagram & Facebook Graph API): Video distribution to Instagram and Facebook accounts.
• YouTube (Data API v3): Video distribution to YouTube channels.
• Stripe: Payment processing and subscription management.
• SendGrid: Transactional and notification emails.
• Supabase: Database hosting and user authentication.

5. Data Retention and Deletion

We retain your account data and content for the duration of your active subscription. Upon account termination or cancellation:

• Account data is deleted within 30 days of cancellation.
• Generated video content is removed from our servers within 30 days. Content already posted to social media platforms remains under your control on those platforms.
• Social media OAuth tokens are revoked and deleted immediately upon disconnection or account cancellation.
• Aggregated, anonymized analytics data may be retained for service improvement purposes.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Opt-out: Disconnect any social media platform or opt out of non-essential data processing at any time through your account settings.

7. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete your personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

8. Florida Privacy Rights

If you are a Florida resident, you have rights under the Florida Digital Bill of Rights, including the right to access, correct, and delete your personal data, and the right to opt out of targeted advertising and the sale of personal data. We do not sell your personal data.

9. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure storage of OAuth tokens, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact us at: